Dealing
with Difficult People
This one day course supports delegates to better deal with
different types of people they may experience in the work place.
Booking:
Contact
us
Where:
Course Venue
When:
Schedule
Who Should Attend ?
-
Personnel
who do (or will) come into situations the work place that
cause conflict
-
Personnel
wishing to develop their inter-personal skills
-
Personnel
who want to become more effective and help others develop
The
Benefits of Attending
-
Develop
the skills to cope confidently and effectively when dealing
with difficult people;
-
Understand
the reasons for difficult behaviour;
-
Improved
communication skills through understanding others;
-
Avoid
employee tensions;
-
A
business that pro-actively develops staff for the future.
|
Dealing with difficult People - Course Synopsis
|
| 1. |
Defining
types of difficult behaviour |
| 2. |
The
causes of difficult behaviour |
| 3. |
Listening
skills |
| 4. |
Assertiveness
skills |
| 5. |
Role
play and practice sessions |
| 6. |
Manipulation
and criticism |
| 8. |
Review
and Conclusions |
|
